"Future Industrial are very responsive, and I know if I wanted a tanker tomorrow - they would get it to us tomorrow. "
Just like to thank you for organising the labour and equipment so quickly on Friday. The lads all done a great job. If you could pass on our thanks to the lads, John (tanker driver), Tony Ainsworth and the team for the pit clean. The lads where praised by the engineers as it made it easier for them to carry out the work down the pit on Saturday morning.
Quality of Work
Future Industrial work to the highest quality to ensure that our customers are satisfied with our services and confident in the quality we provide.
All employees are responsible for the quality of our work. Future Industrial provides training and has established systems, such as risk assessments, method statements and other procedures, to enable all employees achieve the required standards.
Future Industrial is committed to meeting customer, regulatory and legislative requirements and has implemented a quality management system (QMS), based on the requirements of BS EN ISO 9001, as the means of fulfilling and measuring this commitment.
The Company is also committed to continual improvement of the QMS through ongoing review and evaluation by all levels of management. This ensures:
- that the QMS is complied with
- that it continues to be suitable and effective
- the identification and implementation of opportunities to improve the QMS
- conformance to our legal compliance and duties
While we endeavour to produce work and offer a service that we can be proud of, we have to recognise that this is a continuous process. When a customer raises concerns, or we identify a non-conformance, we are committed to investigating the issue.
Following a review or an investigation, corrective action is taken to prevent recurrence. In addition preventive action is planned so as to maintain and improve the high standards that are associated with our work.
The quality policy is communicated to all Company personnel and appropriate training is undertaken to ensure that it is understood.